We really were blown away by the wonderful caring staff and very spacious rooms. Lucko assisting us with any request with friendliness and professionalism and bringing it promptly. Junaid making every effort to make us feel comfortable at all times and checking in on us constantly that we were happy. Nomthetho, Tracey, Zama, Nomfundo did everything they could to make us as comfortable with our room, bedding and preferences. Gary and all staff were very friendly and he would even ask if i needed help to take my bags up. The staff were very attentive, we loved our room and the charlotte Rhys amenities. The room was spacious and loved the bath size was lovely to watch tv and have a bath. Liked that there was cutlery, dishes and microwave and little fridge was useful. The most efficient staff I've ever experienced. Staff came within minutes of us needing something. We could not believe the service and understanding and eagerness to make us feel comfortable and happy all the time. Felt sad to leave when we did as the staff became like our family away from home. Thank you so much, hope to come back soon as we miss you all even after just a week! The Singers are very lucky to have such a wonderful team!
Hayden
январь 2025 г.
Hotel was extremely well appointed, The staff were very helpful and pleasant throughout. We stayed in a presidential suite with 2 bedrooms. Beds are extremely comfortable. The room was very spacious and comfortably fitted the four of us. It was well appointed throughout with air conditioning in every room. The kitchenette had a fridge, kettle and microwave which suited our purposes. Breakfast choice was extensive covering most cuisines and we enjoyed the hotel thoroughly. Hotel is in Century City which is a fairly quiet area. There are a number of bars and restaurants close to the hotel (within 2 minutes walk) but the area does go quiet after about 10pm (which suited us). There is a very large shopping mall 5 minutes walk away which has a vast array of shops and eating places. The area felt very safe throughout for us, although we rarely ventured out after 9.30pm. The hotel is situated around 10km outside of cape town city centre but UBER are cheap, reliable and safe. An excellent stay in an excellent hotel.
Deborah
февраль 2025 г.
I ordered food one evening, and the staff were friendly over the phone, delivering it on time. I also used the laundry service, though I found it a bit expensive. The room itself was lovely, though I found it odd that the bath was positioned in front of the room without any doors. Since I was sharing the room with a friend who joined later on my trip, we opted to use the shower instead. Otherwise, the stay was great. The hotel was conveniently located, with several restaurants and a food store nearby.
Maria
февраль 2025 г.
The room or should I say apartment is really spacious with a separate lounge and kitchenette form the bedroom. The friendly staff are always available to help and greeted me by name every time i entered or left the hotel. The hotel is excellently located near Canal Walk shopping Centre, giving you various options for restaurants and shopping stores. There is a restaurant onsite which offers a delicious buffet breakfast and room service for dinner should you need to stay in. Hotel guests are all given free undercover access controlled parking for peace of mind. I highly recommend a stay at the
Dirksen
январь 2025 г.
Rooms are really spacious with a lounge and a separate bedroom. The hotel is situated in a prime location within walking distance from Canal walk, Ratanga park and many other restaurants in the the area should you not want to eat at the Mozambik restaurant located on the premises. The staff are always friendly and accommodation
Dirksen
сентябрь 2024 г.
The hotel was warm and welcoming with friendly staff. The food was delicious and you could feel it was prepared with love. Please include more fillers in the omelets. Everything in the room was on point. Keep it up.
Lesetja
март 2024 г.
Enjoyed the size of the unit and that you've tried to anticipate your guests' expectations Centrally located with friendly staff We could walk to Canal Walk on Day 2
Carmen
июль 2024 г.
I loved the location, the shops downstairs are a bonus to the hotel, the staff are very friendly and quick to assist. . The bed was comfortable.
Zanele
декабрь 2024 г.
The staff were great and so welcoming they remembered us from the last stay and made us as comfortable as we could. Junaid, Ayanda, Ayamisi, Lucko were so great and also the housekeeping Nontheto, Zama, Tracey, Felicia too many to name here were amazing . Thank you we will be back
Hayden
апрель 2025 г.
The hotel is really accessible and the staff were very friendly and helpful. It was very conveniently located with a grocery store and chemist shop right next to it, in addition to the array of restaurants surrounding and also one in the hotel. The park next to the convention centre was just a 5 min walk away and offered amazing views of the city and table mountain. The room had everything I needed, and the layout also added a nice flow creating a sense of privacy. I loved the bathtub, although I didn't get a chance to use it. So I guess I'll just have to come back again. ;D
Sylvia
октябрь 2023 г.